Frequently Asked Questions
Everything you need to know about your MADLADY experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the EU, while international orders may take 7-12 business days depending on your location.
What is your return policy?
We offer a 30-day return policy from the day you receive your order. Items must be unworn, unwashed, and have all original tags attached.
How do I find the right size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and region-specific options like Klarna for buy-now-pay-later convenience.
Can I change or cancel my order after it's placed?
Because we process orders quickly to ensure fast delivery, we can only make changes or cancellations within 30 minutes of the order being placed.
Are your products ethically made?
At MADLADY, we are committed to responsible fashion. we work closely with our suppliers to ensure fair working conditions and are increasingly incorporating recycled materials into our collections.