Returns & Exchanges
At MADLADY, we want you to love your items, which is why we offer a 30-day return policy from the date you receive your order. All returned items must be in their original condition, unworn, and with all tags still attached.
Register Your Return
Log in to our online return portal using your order number and email address to select the items you wish to send back and the reason for the return.
Pack Your Items
Place the items in their original packaging or a secure mailing bag, ensuring all original tags and labels are included to guarantee a smooth refund process.
Attach the Label
Print the prepaid return shipping label provided via the portal and securely attach it to the outside of your package, covering any previous shipping information.
Ship and Track
Drop off your package at the nearest authorized postal service point and keep your receipt as proof of postage until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing